Last updated: September 28, 2026
At Eshra Boutique, we want you to be happy with your purchase. If you are not completely satisfied with an eligible item, you may request a return in accordance with the conditions below.
Return Window
Items may be returned within [14/30] days of delivery.
To be eligible for a return, items must:
- Be unworn and unused
- Be in their original condition
- Have original tags attached, where applicable
- Be free from stains, odors, makeup, perfume, washing, or damage
- Be returned in the original packaging where reasonably possible
Items that do not meet these conditions may not be accepted.
Non-Returnable Items
Certain products may be final sale or non-returnable, including:
- Sale or clearance items marked as final sale
- Gift cards
- Personalized or customized products
- Items that have been worn, washed, altered, or damaged
- Products without required tags
- Any other item specifically identified as non-returnable on its product page
How to Request a Return
To request a return, email:
Please include:
- Your order number
- Your name
- The item(s) you want to return
- Reason for the return
- Photos if the item is damaged or defective
Please do not send an item back before receiving return instructions from us.
Return Shipping
[Customer is responsible for return shipping / Eshra Boutique provides return shipping for eligible returns.]
Original shipping charges are generally non-refundable unless required by applicable law or the item was received damaged, defective, or incorrect.
Damaged or Incorrect Items
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible at eshraboutique@gmail.com with your order number and clear photographs of the item and packaging.
We will review the issue and provide appropriate instructions.
Refunds
Once your return is received and inspected, we will notify you whether the return has been approved.
Approved refunds will be issued to the original payment method unless otherwise agreed or required by applicable law.
Please allow your payment provider additional processing time before the refund appears in your account.
Exchanges
If you would like to exchange an item for another size or color, please contact us at eshraboutique@gmail.com.
Exchanges are subject to product availability.
Contact
For all return and refund questions:
Email: eshraboutique@gmail.com